Privacy Policy

Welcome to ICE36. This Privacy Policy outlines how ICE36 ("we", "us", or "our") collects, uses, processes, and protects your personal data when you use our website, services, and applications (collectively, the "Services"). We are committed to safeguarding your privacy and ensuring the security of your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By registering an account and using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services. We encourage you to review this policy periodically as it may be updated from time to time.

We collect various types of personal data to provide and improve our Services, meet our legal obligations, and enhance your experience at ICE36. This information can be categorised as follows:

• Information You Provide Directly: This includes data collected during account registration, such as your full name, date of birth, gender, email address, postal address, phone number, and national identification number (where required by law). When you make deposits or withdrawals, we collect payment information, including bank account details, credit/debit card numbers, and other financial transaction data. We also collect information from your communications with our customer support team, survey responses, and participation in promotions.
• Information Collected Automatically: When you access or use our Services, we automatically collect certain technical and usage data. This includes your IP address, device type, operating system, browser type, internet service provider, referring/exit pages, timestamps, and clickstream data. We also collect information about your gaming activity, such as game choices, betting patterns, and session duration.
• Information from Third Parties: We may receive information about you from third-party service providers, such as identity verification services, credit reference agencies, and fraud prevention agencies. This data helps us verify your identity, assess your financial standing, and prevent fraudulent activities, fulfilling our regulatory obligations.

We use the collected information for several essential purposes, all of which are designed to provide you with a secure, enjoyable, and compliant gaming experience at ICE36:

• To Provide and Manage Our Services: This includes creating and managing your account, processing your transactions (deposits and withdrawals), providing access to games, and offering customer support.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent, illegal, or unauthorised activities, ensuring the integrity of our platform and compliance with anti-money laundering (AML) regulations.
• To Comply with Legal and Regulatory Obligations: We are required to collect and retain certain information to meet our licensing requirements, verify your age and identity, and report to regulatory authorities as necessary.
• To Improve and Personalise Our Services: We analyse usage patterns and feedback to enhance our website functionality, develop new features, and tailor your gaming experience.
• For Marketing and Promotional Purposes: With your consent, we may send you marketing communications about our products, services, and promotions. You can opt out of these communications at any time.
• For Responsible Gaming: We use data to identify potential problem gambling behaviours and provide tools and resources for responsible gaming.

Our processing of your personal data is based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to provide our gaming services) or to take steps at your request before entering into such a contract.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which ICE36 is subject, such as anti-money laundering laws, age verification, and responsible gaming regulations.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include preventing fraud, ensuring network and information security, improving our services, and conducting direct marketing (where permitted by law).
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for a particular purpose, such as sending you marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time.

We do not sell your personal data to third parties. However, we may share your information with certain trusted third parties under specific circumstances:

• Service Providers: We engage third-party companies and individuals to facilitate our Services, such as payment processors, IT service providers, identity verification services, and customer support platforms. These providers are contractually obligated to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, law enforcement agencies, and other authorities when required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention and Responsible Gaming Organisations: We may share data with organisations dedicated to preventing fraud and promoting responsible gaming to protect our players and maintain the integrity of our platform.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will ensure that the acquiring entity adheres to this Privacy Policy.
• Affiliates: We may share information with our corporate affiliates, who are bound by similar privacy obligations.

ICE36 implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard security technologies, including Secure Socket Layer (SSL) encryption for data transmission, firewalls, and intrusion detection systems. Access to your personal data is restricted to authorised personnel who require it to perform their duties. We regularly review our security practices to ensure they remain effective and up-to-date.

Under GDPR and other applicable data protection laws, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request the restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

ICE36 uses cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and deliver personalised content and advertisements. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the way our website works.
• Functionality Cookies: These are used to recognise you when you return to our website, allowing us to personalise content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your account information for the duration of your active account and for a period thereafter as required by our licensing authority and anti-money laundering regulations (usually five to seven years after account closure). Transactional data may be retained for longer periods as mandated by financial regulations. When your data is no longer required, we will securely delete or anonymise it.

As ICE36 operates globally, your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA) or your country of residence. This includes countries that may not offer the same level of data protection as your home jurisdiction. When we transfer your data internationally, we implement appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include relying on adequacy decisions, standard contractual clauses approved by the European Commission, or other legally recognised mechanisms.

Our Services are strictly not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we might have any information from or about a child, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes will be communicated to you directly, for example, via email or through a prominent notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available on our website during operational hours.
• By Post: [Please use our registered office address, which can be found in our Terms and Conditions or on our website's "About Us" section.]

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with your local data protection supervisory authority.