Responsible Gambling

At ICE36, we are dedicated to providing a secure and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, for a small percentage of individuals, it can evolve into a serious problem. Our commitment to safer gambling is fundamental to our operations and extends beyond regulatory compliance. We strive to empower our players with the tools and information necessary to maintain control over their gaming habits.

We believe in fostering a culture of responsibility. This means actively promoting responsible gaming practices, offering preventative measures, and providing support for those who may need it. Our team is trained to recognise and respond to potential signs of problem gambling, ensuring that player welfare remains a top priority. We regularly review our policies and procedures to align with best practices and the latest research in responsible gaming.

Identifying problem gambling early is crucial. It is important to remember that problem gambling is a recognised addiction that can affect anyone, regardless of their background. While it can be difficult to admit, recognising the signs in yourself or someone you know is the first step towards seeking help. Some common indicators include:

• Spending more money and time on gambling than you can afford or intend to.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Experiencing feelings of guilt, anxiety, or depression after gambling.
• Borrowing money or selling possessions to fund gambling.
• Thinking about gambling constantly, even when you are not playing.
• Finding it difficult to stop or control your gambling.

If you identify with any of these signs, or if friends or family express concerns about your gambling, we encourage you to consider taking action. Help is available, and you do not have to face this alone.

Gambling should always be an enjoyable leisure activity, not a source of stress or financial difficulty. To help keep your gaming experience positive and within your control, consider these practical tips:

• Set a budget: Decide how much money you can comfortably afford to lose before you start playing and stick to it. Never gamble with money intended for essential expenses.
• Set time limits: Determine how long you will play and adhere to that limit. Breaks are important to maintain perspective.
• Do not chase losses: Accept that losses are part of gambling and do not try to win back money you have lost by increasing your stakes or playing for longer.
• Balance gambling with other activities: Ensure gambling remains one of many interests in your life.
• Avoid gambling when stressed or upset: Emotional states can impair judgment.
• Do not view gambling as a source of income: It is a form of entertainment with unpredictable outcomes.

By following these guidelines, you can help ensure your time at ICE36 remains fun and responsible.

ICE36 provides a range of tools designed to help you manage your gambling effectively. These self-imposed limits allow you to control the amount of money you spend, lose, or wager over specific periods. You can set these limits for daily, weekly, or monthly durations.

• Deposit Limits: This tool restricts the total amount of money you can deposit into your ICE36 account within a chosen timeframe. Once the limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are prepared to lose within a set period. If your net losses (total bets minus total wins) reach this limit, you will be prevented from placing further wagers until the limit resets.
• Wager Limits: This option enables you to control the total amount of money you stake over a selected period. Once your cumulative wagers reach this limit, you will not be able to place additional bets until the period resets.

You can adjust these limits at any time from your account settings. Increasing a limit will typically take effect after a cooling-off period to allow for careful consideration, in line with regulatory requirements. Decreasing a limit usually takes effect immediately.

If you feel you need a short break from gambling, ICE36 offers Time-Out and Cool-Off options. These tools allow you to temporarily restrict access to your account for a defined period, helping you to regain control and perspective.

• Time-Out: This option allows you to take a short break from gambling, typically ranging from 24 hours to six weeks. During a Time-Out, you will not be able to log in to your account, deposit funds, or place bets. You will receive no marketing communications from us during this period.
• Cool-Off Period: Similar to a Time-Out, a Cool-Off period provides a temporary break. The duration for Cool-Off periods can vary, offering flexibility for players who need a brief pause.

Once you activate a Time-Out or Cool-Off, it cannot be reversed until the chosen period has elapsed. This ensures the effectiveness of the break. You can initiate these options directly from your account settings.

For individuals who feel their gambling has become problematic and requires a more significant break, ICE36 provides comprehensive Self-Exclusion options. Self-exclusion is a formal process that allows you to block access to your account for an extended period, typically from six months up to five years, or even permanently.

When you self-exclude:

• Your ICE36 account will be immediately closed, and you will be prevented from logging in.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• Any remaining funds in your account will be returned to you in accordance with our terms and conditions.
• You will be removed from all marketing databases and will not receive any promotional material.
• We strongly advise you to consider self-excluding from any other gambling operators you may use.

Self-exclusion is a serious commitment. Once activated, it cannot be reversed until the chosen period has fully expired. To discuss self-exclusion or to activate it, please contact our customer support team. They can guide you through the process and provide further information.

ICE36 maintains a strict policy against underage gambling. It is illegal for anyone under the legal gambling age to open an account or participate in any gambling activities on our platform. We employ robust age verification procedures to prevent minors from accessing our services. This includes requesting proof of age and identity from all new account holders.

We understand that parents and guardians play a vital role in preventing underage gambling. We encourage you to take measures to protect minors in your care, such as:

• Using internet filtering software to block access to gambling websites.
• Keeping your ICE36 account details confidential and logging out after each session.
• Educating children about the risks associated with gambling.
• Monitoring their internet usage and device activity.

If you suspect that a minor has accessed our site, please contact us immediately. We take all reports of underage gambling very seriously and will investigate thoroughly.

To help you stay aware of the time you spend gambling, ICE36 offers Reality Checks and Session Reminders. These features are designed to provide periodic notifications during your gaming sessions, prompting you to reflect on your activity.

• Reality Checks: This tool will display a pop-up message at pre-set intervals (e.g., every 30 minutes or 60 minutes) while you are playing. The message will inform you of the duration of your current session and may include details of your net wins or losses during that period. You will then have the option to continue playing, view your account history, or log out.
• Session Reminders: Similar to Reality Checks, Session Reminders provide a timely alert about your playing duration. These reminders are intended to encourage short breaks and help you maintain awareness of your time commitment.

You can customise the frequency of these reminders through your account settings. We encourage all players to utilise these tools as part of a responsible gaming strategy.

If you are concerned about your gambling habits, taking a self-assessment can be a helpful first step towards understanding your behaviour. Many organisations provide confidential self-assessment questionnaires designed to help you evaluate whether your gambling may be becoming problematic. These assessments typically ask a series of questions about your gambling patterns, feelings, and the impact gambling has on your life.

The results of a self-assessment can provide valuable insight and indicate whether you might benefit from further support or intervention. Remember, these tools are for guidance only and are not a substitute for professional advice. If an assessment suggests you might have a gambling problem, or if you simply feel the need to talk to someone, we strongly recommend reaching out to a professional support organisation. Your well-being is important to us at ICE36, and we encourage proactive steps towards safer gambling.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)